FAQ's

  • PRESALE // I'M NEW TO BABYBEE
  • POSTSALE// I'M AN EXISTING CUSTOMER

GENERAL

Do you sell car capsules?

Yes, we've teamed up with Australia's most popular car capsule manufacturer to save you more! You can now combine any ROVER or DUO2 Pram with the Maxi Cosi Mico Plus Capsule and our Capsule Adaptors to save up to $130.

Both the standalone Car Capsule and our Pram & Capsule Bundles go on sale on Monday, August 31st at 10am EST. Orders will be dispatched from our Melbourne warehouse by mid-September.

Scroll down for our dedicated Pram and Car Capsule Bundle section for more information.

Do I need a bassinet?

In line with expert advice, we recommend bassinets for babies under 6 months old. They should remain in the bassinet until they can sit up and support their head and neck unaided (around 6 months). If their neck muscles aren't strong enough, the risk of them sitting in the seat is that their head may fall forwards when they get tired and block their airways. It’s for the same reason why you’ll find time usage limits stated on all car capsules due to their curved seat (not flat like a bassinet).

Have a look at this page below with a bit of extra info on the topic if you're interested!

Are your bassinets aproved for overnight sleeping?

Our pram bassinets are not tested for overnight safe sleeping practices and we recommend you monitor your little one regularly while napping in their pram.

There are currently no Safety Standards for bassinet safe sleeping in Australia. Some companies will state compliance with an international standard however we have been advised by industry experts (Red Nose and IMPAA) that they would never approve a pram bassinet as a safe sleeping environment which is why we continue to encourage regular monitoring.

​Pram bassinets are much narrower than sleeping bassinets and even with mesh sides that are breathable, when a babies nose presses up against the mesh it can block their nose causing suffocation risk (note: babies breath almost exclusively through their noses until at least 4 months of age).

​SIDS/Red Nose have more information on safe sleeping practices here: https://rednose.org.au/article/bassinettes

What is the weight limit and how long will my child fit in your prams?

If you click the below link you'll be able to find detailed information and photos regarding all of our seat sizes: https://bit.ly/31eJunb

What are the differences between your pram models?

Our range has been designed to cater for different families with different needs and budgets. Compare the differences and find the perfect fit for your family here: https://bit.ly/2Vm37Wv

Do you have any stockists?

We don't do expo's, demo days or have any stockists. By selling directly to you and cutting out the middlemen and overheads, we literally save hundreds of dollars in retail and distributor commissions and is how we're able to offer such great value!

We do run virtual demonstrations online if you're interested in signing up for the next one (or you can also watch the replay now at this link here: https://bit.ly/31iqUKU)

We also offer a free return policy when you return your pram within 9 months of delivery in brand new condition. This allows you to set the pram up from the comfort of your home, carefully test it inside and if it's not the perfect pram for you, simply pack it back up in its original packaging and send it back free of charge (we cover all the shipping costs).

SHIPPING, ORDERS & PAYMENTS

How much is shipping?

We offer $25 flat-rate shipping on all pram orders, to all Metro and most Regional areas in Australia. Shipping to Remote locations will be calculated at checkout.

How long will it take to get my order?

All in stock orders are dispatched within 1-2 business days. We deliver via Australia Post's Parcel Post Service and you can check delivery time estimates on their website below and enter 3029 (Truganina) as the "From" postcode: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

After your order has been dispatched from our warehouse you will be sent a tracking number via email so you can track its progress.

Do you ship internationally?

Unfortunately, due to the high cost of international shipping, we can't ship overseas or cover warranty issues for anyone outside of Australia.

Do you have Afterpay & Zip Pay?

We do! Both are available at checkout and you can read more about Afterpay here: https://babybeeprams.com.au/pages/afterpay
And Zip Pay here: https://babybeeprams.com.au/pages/zip-pay

What is priority dispatch?

Need your order ASAP? If you pre-order an item (not in stock), for an additional $25 we will guarantee that your order is dispatched on the first day of dispatch (usually 7 days earlier than the online dispatch dates)

ROVER

What capsules are compatible with the ROVER?

The ROVER capsule adaptors are compatible with the following models only:

  • Maxi Cosi Citi
  • Maxi Cosi Titan
  • Maxi Cosi Mico Plus
  • Maxi Cosi Mico (manufactured from 2014 onwards)
  • Maxi Cosi Mico AP (manufactured from 2013 onwards)
  • Joie Gemm
  • Joie i-Gemm
  • Cybex Cloud Q

Click here to purchase our capsule adaptors.

If you're interested in purchasing the Maxi Cosi Mico Plus capsule, click here for more information.

Or click here to see our ROVER and car capsules bundles.

Can you convert the ROVER to a double?

The ROVER can't accommodate two seats however you can add a toddler board for a 2+ year old to stand on and roll along behind: https://bit.ly/3eAG5CZ

Alternatively, if you’re wanting a pram that can covert from a single to a double, we recommend you have a look at our DUO2: https://bit.ly/31pfBQS

What free accessories does the ROVER come with?

The ROVER comes with a free seat liner, handlebar bag, rain cover and UV cover.

What is the height of the ROVER handlebar?

The ROVER has a minimum handlebar height of 100cm & a maximum height of 108cm. We recommend measuring these heights against a table or bench to get a better idea of whether this will be comfortable for you. See full ROVER specs here: https://bit.ly/3eAGrJP

Will the ROVER fit in my car boot?

If you have a look at the Facebook album here you'll see it packed away in different customers' cars (and if not yours maybe something similar). I'd also suggest measuring the boot of your car to get a better feel for whether it will fit.

Folded with seat on: 87 x 45 x 58cm
Frame: 72 x 32 x 58cm
Seat: 77 x 24 x 40cm
Bassinet: 82 x 32 x 45cm

When you take the seat/bassinet off the frame you'll often find it easier to jigsaw the pieces in to give you the best fit.

What is the difference between the DUO2 & ROVER?

Our single model ROVER (bassinet & stroller set) has the following features:

  • This option is lighter and more compact than the DUO2.
  • The seat is slightly deeper so a tad more spacious for larger kids.
  • You cannot add a second seat though, instead, you'd attach the toddler board which allows a 2+ year old to stand on and roll along behind.
  • Some parents want to avoid pushing over 50kg worth of kids, stroller and gear at all costs so having the flexibility of the toddler board may appeal to you.

Here's a detailed demo video of the ROVER: https://youtu.be/noqmC9yTyXI

Our single/double model DUO2 (bassinet & stroller set) differs from the ROVER in a number of ways:

  • Slightly heavier and bigger to be able to accommodate up to 50kg in double mode!
  • This converts from a single to a proper double (not just adding a tiny rumble seat) so you have a huge amount of configurations available to you.
  • Larger wheels so handles off-road conditions slightly better.

Here's a detailed demo video of the DUO2: https://youtu.be/NYkcGkSggUU

Check out our comparison video between the two models here: https://youtu.be/1LQK4S39C2w 

DUO2

What capsules are compatible with the DUO2?

The DUO2 capsule adaptors are compatible with the following models only:

  • Maxi Cosi Citi
  • Maxi Cosi Titan
  • Maxi Cosi Mico Plus
  • Maxi Cosi Mico (manufactured from 2014 onwards)
  • Maxi Cosi Mico AP (manufactured from 2013 onwards)
  • Joie Gemm
  • Joie i-Gemm
  • Cybex Cloud Q

Click here to purchase our capsule adaptors.

If you're interested in purchasing the Maxi Cosi Mico Plus capsule, click here for more information.

Or click here to see our ROVER and car capsules bundles.

What configurations are available with the DUO2?

Have a look at the following link to view all DUO2 configurations: https://bit.ly/2NuRzfd

What free accessories does the DUO2 come with?

The DUO2 comes with free seat liners, and seat UV covers, handlebar bag, 2x rain covers and double mode adaptors (our single DUO2 option only comes with 1 x rain cover and no double mode adaptors).

What’s the difference between the DUO & DUO2?

The key differences are as follows:

  • In double mode the bassinet can now sit in the top Parent facing position.
  • Taller, deeper seats with adjustable canopy height.
  • Longer footrest.
  • Slightly longer basket (to fit 6cm longer frame).
  • Shorter bassinet for easier transport (only 3cm shorter mattress).
  • Scratch guard on the front of the frame.
  • New seat liner fabric.
  • Much sturdier handlebar bag with dedicated cup holder compartment.
  • Other structural and material changes to improve performance.

For a more detailed list of the changes you can have a look here: http://bit.ly/34jCFOW

What’s the difference between the DUO2 & ROVER?

Our single model ROVER (bassinet & stroller set) has the following features:

  • This option is lighter and more compact than the DUO2.
  • The seat is slightly deeper so a tad more spacious for larger kids.
  • You cannot add a second seat though, instead, you'd attach the toddler board which allows a 2+ year old to stand on and roll along behind.
  • Some parents want to avoid pushing over 50kg worth of kids, stroller and gear at all costs so having the flexibility of the toddler board may appeal to you.

Here's a detailed demo video of the ROVER: https://youtu.be/noqmC9yTyXI

Our single/double model DUO2 (bassinet & stroller set) differs from the ROVER in a number of ways:

  • Slightly heavier and bigger to be able to accommodate up to 50kg in double mode!
  • This converts from a single to a proper double (not just adding a tiny rumble seat) so you have a huge amount of configurations available to you.
  • Larger wheels so handles off-road conditions slightly better.

Here's a detailed demo video of the DUO2: https://youtu.be/NYkcGkSggUU

Check out our comparison video between the two models here: https://youtu.be/1LQK4S39C2w 

What’s the difference between the DUO2 v LUNA?

Here are a few reasons why you may select one over the other:
DUO2 - tandem double

  • Can be used as a single or a double so great for growing families.
  • Not as wide, so easier to walk through crowded footpaths, checkouts and tight spaces.
  • Can be used with 2x car capsules, 2x bassinets, 2x seats or any combination of these.
  • Seats can face forward, parent facing or facing each other.
  • Can be folded with one seat on (the other seat or bassinet needs to be removed).

LUNA - side by side double

  • Considered better for twins as both have the same view and both are within reach.
  • Not as long as tandems so are slightly more easy to manoeuvre and don't feel as heavy to push.
  • Folds in one piece so takes up less boot space.

We've also got a great video comparing the two that you can watch here: https://youtu.be/Z-OpoMMmrV4

What is the height of the DUO2 handlebar?

The DUO2 has a minimum handlebar height of 99cm & a maximum height of 110cm. We recommend measuring these heights against a table or bench to get a better idea of whether this will be comfortable for you. See full DUO2 specs here: https://bit.ly/3eAwbRz

Will the DUO2 fit in my car boot?

If you have a look at the Facebook album here you'll see it packed away in different customers' cars (and if not yours maybe something similar). I'd also suggest measuring the boot of your car to get a better feel for whether it will fit.

Folded with seat on: 92 x 60 x 40cm
Frame: 85 x 60 x 35cm
Seat: 86 x 42 x 22cm
Bassinet: 86 x 42 x 30cm

When you take the seat/bassinet off the frame you'll often find it easier to jigsaw the pieces in to give you the best fit.

LUNA

What free accessories does the LUNA come with?

The LUNA comes with 2x free seat liners, 1 x newborn cocoon, 2x foot covers and a rain cover.

Is the LUNA handlebar adjustable?

The LUNA handlebar is not adjustable however it's height has been carefully selected (105cm) to be comfortable for both short and tall parents. You can measure this height against your bench or a chair to get an idea of how it will feel. See full LUNA specs here: https://bit.ly/2BDOEOH

Will the LUNA fit in my car boot?

If you have a look at the Facebook album here you'll see it packed away in different customers' cars (and if not yours maybe something similar). I'd also suggest measuring the boot of your car to get a better feel for whether it will fit.

Measurement when folded - 92 x 60 x 40cm

What’s the difference between the LUNA & DUO2?

There are a few reasons why you may select one over the other:
DUO2 - tandem double

  • Can be used as a single or a double so great for growing families.
  • Not as wide, so easier to walk through crowded footpaths, checkouts and tight spaces.
  • Can be used with 2x car capsules, 2x bassinets, 2x seats or any combination of these.
  • Seats can face forward, parent facing or facing each other.
  • Can be folded with one seat on (the other seat or bassinet needs to be removed).

LUNA - side by side double

  • Considered better for twins as both have the same view and both are within reach.
  • Not as long as tandems so are slightly more easy to manoeuvre and don't feel as heavy to push.
  • Folds in one piece so takes up less boot space.

We've also got a great video comparing the two that you can watch here: https://youtu.be/Z-OpoMMmrV4

Can I use a capsule on the LUNA?

No, you can't attach a capsule to the LUNA. If you're definitely wanting to use a capsule on your double pram you might be interested in our inline/tandem double, DUO2. We've got a comparison video between the two that you can watch here: https://youtu.be/Z-OpoMMmrV4

Can you use a toddler board on the LUNA?

Unfortunately, we haven't been able to find a toddler board that can attach to the LUNA without causing damage to the foot brake cable.

If you're in need of a three-child solution, our DUO2 tandem double does allow a toddler board to be used.
You can see the DUO here: https://bit.ly/2BbcfXc
And the toddler board here: http://bit.ly/2o2CoQU

COMET

What capsules are compatible with the COMET range?

The COMET capsule adaptors are compatible with the following models only:

  • Maxi Cosi Citi
  • Maxi Cosi Titan
  • Maxi Cosi Mico Plus
  • Maxi Cosi Mico (manufactured from 2014 onwards)
  • Maxi Cosi Mico AP (manufactured from 2013 onwards)
  • Cybex Cloud Q

Here's a link to the COMET adaptors page for more info: https://bit.ly/2YBzxyu

What toddler board can I use on my COMET?

For a toddler buggy board, we recommend the Bumprider, as we can confirm that it is compatible with our COMET models.

Please note - as this is not a Babybee product, we have not performed durability testing on how the board will impact your pram's frame in the long term.

Can I buy spare parts/accessories for my COMET?

We have limited parts and accessories for the COMET range. Please check availability as per the individual product page. You can find all COMET range parts and accessories here: https://bit.ly/2ZdkHNp

PRAM & CAR CAPSULE BUNDLES

What's included in the Pram & Capsule Bundle?

Each bundle contains the pram of your choice (in all colour variants with or without bassinet), a Maxi Cosi Mico Plus Capsule (Isofix and Non-Isofix available), and the prams Capsule Adaptors.

Can I buy the capsule on its own?

Yes, you can purchase the Maxi Cosi Mico Plus Car Capsule on its own here. However, if you don't already have your pram or car capsule, you will save $130 when buying our Pram and Capsule Bundle. Shop the bundle here.

Can I return the Pram & Capsule Bundle?

You can! Please note that while we allow you to set up your pram to test it out (see our full return policy here), please be aware that we are unable to accept returns for capsules that have been opened. Please set up your pram and make sure you're happy with it, before opening the capsule.

Can I keep the capsule, but still return my pram & capsule adaptors?

Yes! You can absolutely still return your pram (and capsule adaptors) if you decide that it's not the one for you. Our return policy remains unchanged even when purchasing a bundle.

Can I return the capsule only?

We can only accept the return of a capsule if the box remains unopened.

How long will my order take to arrive?

All in stock orders are dispatched within 1-2 business days. We deliver via Australia Post's Parcel Post Service and you can check delivery time estimates on their website below and enter 3029 (Truganina) as the "From" postcode: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

After your order has been dispatched from our warehouse you will be sent a tracking number via email so you can track its progress.

My order tracking hasn’t changed?

Australia Post doesn't always scan all parcels in if they're picking up a large number of orders from us (purely to save the time of taking around 20-50 prams out of the shipping cages, flipping them around and then scanning them). We often find that when this happens you won't see your tracking move until it's at the delivery centre nearest to you.

My whole order didn’t arrive together?

If you have purchased additional accessories, they may arrive at a different time to your pram. If you check your tracking number, you will be able to see if another delivery is on the way and when you can expect it.

Can the parts and accessories from one model, fit on a different model?

No. Each of our models are their own unique design with virtually no compatibility between parts and accessories other than a few things like our mosquito net, cool gel seat liner and blankets.

Can I buy spare parts/accessories for my COMET?

After discontinuing this product in 2018, we now have limited parts and accessories for the COMET range left. Please check availability as per the individual product page. You can find all COMET range parts and accessories here: https://bit.ly/384GJG8

How do I return my pram?

To return your pram, please fill in this form.

Where can I find your manuals and set up videos?

You can find all our manuals and set up videos for all our models here.

Can't find what you're looking for?

Chat with us today!

x

x
x