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Our Melbourne based Support team are available Monday to Friday, 9am to 5pm to provide guidance and answer all of your questions via email.

Pre-purchase support:

Email us: hello@babybeeprams.com.au 

Frequently asked questions: Click here to search for answers

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Our Warehouse Address
The Babybee warehouse is located at 13 Shiny Drv Truganina Vic 3029. Please note that as the warehouse is staffed by a third-party logistics company, orders and returns cannot be picked up or dropped off to this address in person. 

After sales support:

After Sales Support videos: Click here to watch our instructional videos

Warranty Support: Please email hello@babybeeprams.com.au and provide the following information in order for us to resolve your issue as quickly as possible;

  • Order number or name the order was placed under
  • Description of the issue
  • Photo or video to assist us in establishing the cause of the issue and what's needed to rectify the situation. 
  • Photo of the batch number located on the bar above your basket or on the back of your basket if you require a replacement part. 

 

Looking for a stockist or demo days? 

You won't find them! We sell exclusively online in order to keep prices as low as possible and offer you unbeatable value. Instead, you can test drive a pram free of charge from the comfort of your lounge room and if it's not the perfect pram for you send it back free of charge! #gotyourback
Check out our Free Returns Policy for details.

 

Looking for a phone number? 

Our Australian based customer service team (made up of mostly Mums) are ready to assist via email and Facebook Messenger. We find it's the most efficient way to accurately assess and process after-sales support inquiries as well as respond to the large number of pre-sales questions as quickly as possible. By not operating a call centre, it's also another one of the ways we're able to reduce our internal costs and keep prices low for you!