Careers at Babybee

It's an exciting time to be part of the Babybee team. We're currently experiencing high growth, entering new product categories, and expanding into new international markets. If you’re an ambitious, self-driven individual with a passion for online brands and eCommerce we’d love to hear from you!

Now Hiring

Social Media & Community Manager

This position will allow you to unleash your creative side and utilise your community management skills to help build an engaged and authentic online community.

You will be an important part of the Babybee marketing team, responsible for all organic social media channels and our community engagement strategy.

As our Social Media Guru and the face of our brands on Social Media platforms, you will create innovative content using your great sense of style and eye for beautiful pictures and videos.

If you’re a creative and analytical Social Media whiz on the forefront of new trends, with an eye for design, we want to hear from you!

Learn More and Apply

Reporting to the marketing manager, you will be responsible for:

Developing and implementing an innovative social strategy across all of our channels, including Instagram, Facebook, Pinterest, and our blog.
Measuring, reporting and analysing the performance of content across channels and translating these learnings into actionable recommendations for our creative team by establishing a data-driven approach to content; constantly analysing what worked, why it worked and how we can improve upon it.
End-to-end managing strategic relationships with social media influencers and media companies
Creating a PR strategy for each market we’re in, and be our brand champion for partnerships, and collaboration opportunities.
Working with the marketing team to create a thoughtful content calendar that tells seasonal, impactful and relevant stories throughout the year.
Work with the Graphic Designer to produce fresh, engaging and aspirational content that drives results across all channels, including photography, customer content, video and copywriting assets.
Work with our Digital Marketer (responsible for paid social) and develop a strategy to use our organic social channels to rapidly and thoughtfully test content.
Constantly identify and stay up-to-date with new trends and viral campaigns, reacting quickly and working with our creative team to piggyback a trend if it makes sense.
Spearhead unique and meaningful campaigns (competitions, collaborations etc) that not only help to drive engagement and reach, but also effectively build an emotional connection to the audience and lead to a strong digital experience.
Work within a variety of social media management tools and content management system for scheduling and publish content on a global scale.
Blog writing engaging and informative content for our Customer Resource Website; The Baby Edit

SKILLS AND EXPERIENCE

4+ years of experience in managing a large eCommerce or consumer-facing brands social media channels. including experience creating and implementing social media strategies that have delivered commercial objectives and successful outcomes
Tertiary qualification in marketing, visual communication, graphic design or equivalent.
You have an excellent understanding of each social channel and the nuances between them, including Facebook, Instagram, Pinterest, and YouTube.
EXCELLENT written and communications skills, including experience in blog or long-form copywriting
You have experience using social management tools, including content management, scheduling and community management (Sked experience favourable).
Adobe suite proficiency – you will be supported by a full-time graphic designer, but will also be expected to create content (photography, digital images, gifs, video etc) from scratch yourself.
Ability to organize and prioritize several brand/international market feeds and platforms at once
An excellent understanding of social media KPI’s and how to track and talk to these results and insights. You can confidently dive into the numbers to understand and communicate performance and performance drivers.

ABOUT YOU

You have an excellent eye for great design and a strong sense of aesthetics
You are smart, ambitious and have a proactive approach, with confidence in taking ownership of your own work and the results it drives.
You take great pride in every piece of your work and have strong attention to detail.
You focus on efficiency, organisation and time management with no issues meeting deadlines.
You’re a great communicator who’s able to collaborate with a wider marketing team while delivering on your KPIs autonomously.
You’re a natural-born storyteller and are able to distil content into bite-sized social media captions and images.
You thrive on being part of a team and working towards a common goal; You have a strong work ethic, a willingness and ability to learn and help out across all areas of the business.

ABOUT US:
Babybee is fast-growing, pure eCommerce business, disrupting the pram and baby industry in Australia and soon the world. Only 5 years young, we’re experiencing rapid growth and set to expand into new international markets and new product categories in 2021. Our Melbourne based team are proudly customer obsessed and devoted to understanding exactly what families want; from the convenience of online shopping to smart product features that make daily #parentlife a breeze.

We’re a high-performing close knit team with a start-up mentality of pitching in and problem solving and a strong culture of accountability.

WHAT WE OFFER:

A competitive salary and flexible workplace.
A diverse role that you can make your own and the opportunity to play a key role in our business.
Opportunity to develop your skillset in other areas of the business if interested.
You'll have autonomy to make decisions that directly impact the growth of the business and will be rewarded with the feeling that success brings.
Work closely with a passionate, supportive, tight-knit team.
Reporting directly to the Marketing Manager we can assure you no red tape, politics or long approval processes!

ROLE SPECIFICS:

The initial contract will include a 3-month probation period.
Permanent, full time role based at Babybee HQ which is walking distance to Yarraville Station (car parking available).
Salary negotiable based on experience.

Please note: we have an office Labradoodle so you would need to be happy with giving the occasional pat or having him nap by your desk!

Apply Now

eCommerce Marketing Specialist

We’re seeking an experienced marketer with a passion for eCommerce who thrives on autonomy and seeing the results of their efforts directly impacting the business.

A focus on performance and outcomes, we’re looking for someone who can hit the ground running across our Shopify plus store and marketing calendar. You’ll develop and help lead creative online brand campaigns that continuously position Babybee and our brands as a brand of choice in the pram and stroller industry.

If you’re a creative, eCommerce focused marketing whiz with a proven track record in brand and campaign marketing, we want to hear from you!

Note: this is not a Digital Marketing (PPC) role masquerading as an eCommerce position.

Learn More and Apply

Reporting to the Marketing Manager you’ll be responsible for:

Managing the day to day running of our eCommerce (Shopify plus) stores including product merchandising, content and campaign updates, copywriting, apps and integrations etc
Planning & managing the website and development roadmap for 4+ Shopify stores across 3 international markets; continually seeking new ways to provide a seamless user journey with the objective of on-site conversion, including development and improvement of UX, website design, content, navigation, performance and promotional campaigns (assisted by our web development agency partner).
Managing our yearly Marketing Calendars including sales, competitions and other promotional activity, seeking new ways & opportunities to drive relevance, build engagement and drive customer acquisition in a crowded & competitive digital space; (2 brands and 3+ international markets)
Working collaboratively with the in-house Graphic Designer, Digital Marketer (paid channels) and Social Media Manager to plan, create, implement, and track marketing campaigns
Create & execute pre-sale EDM flows and campaign plans (in Klaviyo) that align to the Marketing Calendars (alongside the graphic designer)
Setting and reporting on brand and campaign metrics and KPIs
Create a PR strategy for each market we’re in, and be our brand champion for partnerships, and collaboration opportunities.
Identify new initiatives and develop a roadmap prioritising the current list of initiatives identified, including identify new online, BTL and ATL brand channels and opportunities
Advocate best practice and research new industry trends/ opportunities
Management of our independent Customer Resource Website “The Baby Edit”

SKILLS + EXPERIENCE

4+ years of experience in managing an eCommerce or consumer-facing brand
A Degree in Marketing/Digital Marketing or similar
Experience using Shopify plus
Experience using an email client/CRM to produce complex customer EDM flows (Klaviyo experience highly regarded)
A deep, analytical understanding of tracking, optimisation and reporting on campaigns and activity
Excellent Project management skills that allow you to manage and deliver multiple projects to multiple deadlines;
Ability to think strategically and identify growth opportunities within other market segments
Creative flair and a passion for finding new innovative ways to communicate a brand message
Understanding of digital marketing automation tools and platforms
Strong understanding of consumer behaviour
Good written communication ability with copywriting experience
Experience in/understanding of Facebook Business Manager, Google Ads and other paid marketing platforms a plus (Our Digital Marketing (PPC) Manager will be the lead on this).

ABOUT YOU:

You are smart, ambitious and want to make a real impact on a brand by putting the customer at the heart of the marketing strategy.
You thrive working at a fast pace with multiple tasks and changing priorities.
You have a curious mind with a knack for resolving tricky problems with a continuous improvement mentality.
You are very attentive and don’t let anything slip through the cracks; personal accountability and a strong attention to detail is a must.
You possess a high degree of resilience and the ability to thrive in a fast moving and ever-changing environment, with an ability to be both strategic and hands on as the team grows.

We’re a high-performing close knit team with a start-up mentality of pitching in and problem solving and a strong culture of accountability.

WHAT WE OFFER:

A competitive salary and flexible workplace.
A diverse role that you can make your own and the opportunity to play a key role in our business.
Opportunity to develop your skillset in other areas of the business if interested.
You'll have autonomy to make decisions that directly impact the growth of the business and will be rewarded with the feeling that success brings.
Work closely with a passionate, supportive, tight-knit team.
Reporting directly to the Marketing Manager we can assure you no red tape, politics or long approval processes!

Role specifics

The initial contract will include a 3-month probation period.
Permanent, full time role b based at Babybee HQ which is walking distance to Yarraville Station (car parking available).
Salary negotiable based on experience.

Please note: we have an office Labradoodle so you would need to be happy with giving the occasional pat or having him nap by your desk!

Apply Now

Sales & Customer Service Specialist

This position will allow you to utilise your strong sales and interpersonal skills to help grow an iconic Australian baby brand. You will be an integral part of the Babybee team, responsible for providing world-class inbound customer service with the aim of sales conversion.

Work closely with the Customer Experience Manager and Marketing team to improve our end-to-end customer journey based on customer feedback or sales tactics.

If you’re a sales & customer service professional who’s output focussed and genuinely loves making customers happy then we've got the perfect role for you!

Learn More and Apply

The day-to-day

Assisting inbound customers with the aim of sales conversion.
Increasing website conversion by working closely with the marketing team to suggest additional content, changes or improvements based on customer feedback or sales tactics.
Work closely with the Customer Experience Manager to improve our end-to-end customer journey.
Provide world-class customer service via email, live-chat or social media – the kind they’re still talking about months later!
Provide weekly and monthly reporting on team and individual performance and customer insights and pain points.
Assist with the coordination and running of monthly pop-up warehouse sales.
Assisting the Post Sale Customer Support Specialist with:
- Navigating delicate warranty claims with empathy and care to ensure customer satisfaction even when their desired outcome is not possible.
- Checking tracking information to provide delivery updates for customers.
- Updating orders and issuing confirmations.

About you

You are a natural sales person (not the used car type).
You are sales and target driven and thrive on a good challenge.
You enjoy being part of a start-up culture and seeing your results genuinely impacting the business on a daily basis.
You genuinely love working with customers and you thrive on making each customer’s experience truly amazing!
Patience & empathy are two of your strongest traits and you have a genuine care for genuinely helping customers (new parents).
You have a lot of resilience, do not take negative customer feedback to heart and are not afraid of difficult customer conversations.
You have a strong work ethic, a willingness and ability to learn and get involved across all areas of the business.
You are very attentive and have strong attention to detail.
You’re tech-savvy, know your way around a spreadsheet and if you haven’t used a specific web-based platform or database previously, you’ll figure it out and be confident navigating your way around in no time!

Experience

You’ll have a minimum of 3 years’ experience working in a sales based role.
Strong written communication skills required.
Experience using an eCommerce or web platform, updating websites or similar.
Experience using web-based customer service platforms (such as Help Scout, Zen Desk or similar) advantageous.
Experience working within operations, logistics or marketing roles will also be advantageous.

About us:

Babybee is a young eCommerce business, disrupting the pram industry in Australia. Only 5 years young, we’re experiencing rapid growth and set to expand into international markets and new product categories in 2020. We’re a lean team of high performing individuals who thrive on hard work and celebrating the success that our efforts bring!

What we offer:

This is an exciting career opportunity with the opportunity to make your mark on a fast-growing, award-winning, Australian business with limitless potential. You'll have the autonomy to make decisions that directly impact the growth of the business and will be rewarded with the feeling that business success brings to our passionate, close-knit team. Say goodbye to red-tape, politics, drawn-out approval processes and meetings for meeting's sake – welcome to small business!

Role specifics

Permanent, full-time position
The role is based on-site at our Yarraville head office. Close to Yarraville station.
Salary and job description negotiable for the right candidate.

Please note: we have an office Labradoodle so you will need to be happy with giving the occasional pat or having him sleep next to your desk!

Apply Now

Post-sale Customer Support Specialist

This position will allow you to utilise your strong interpersonal skills to help grown an iconic Australian baby brand. You will be an integral part of the Babybee team, responsible for providing world-class after sales support.

Work closely with the Product Manager to ensure continual improvement with feedback effectively relayed to the manufacturing team.

If you’re a customer service professional who’s output focussed and genuinely loves making customers happy then we've got the perfect role for you!

Learn More and Apply

The day-to-day

Provide world-class customer support via email, phone, live-chat or social media – the kind they’re still talking about months later!
Navigating delicate warranty claims with empathy and care to ensure customer satisfaction even when their desired outcome is not possible.
Weekly returns management at our third party logistics warehouse in Laverton - requiring you to unbox, check and assess prams before issuing refunds.
Assisting with the streamlining of warranty claim systems and processes.
Assisting with the management of warranty claim spare parts management.
Working closely with our Product Manager to ensure continual improvement and constant communication of warranty issues feedback are effectively relayed to the manufacturing team.
Assisting pre-sale customers with their queries with the aim of maximum sales conversion.
Working closely with the marketing team, suggesting additional content, changes or improvements based on customer feedback to improve the end to end customer journey.
Checking tracking information to provide delivery updates for customers.
Updating orders and issuing confirmations.
Provide weekly & monthly reporting on team and individual performance and customer insights and pain points.
Assist with the coordination and running of monthly pop-up warehouse sales.

About you

You genuinely love working with customers and you thrive on making each customer’s experience truly amazing!
Patience & empathy are two of your strongest traits and you have a genuine care for all customers.
On the flip side, you have a lot of resilience, do not take negative customer feedback to heart and aren’t afraid of difficult customer conversations or picking up the phone to resolve an issue.
You have a strong work ethic, a willingness and ability to learn and get involved across all areas of the business.
You are very attentive and have strong attention to detail.
You’re tech-savvy, know your way around a spreadsheet and if you haven’t used a specific web-based platform or database previously, you’ll figure it out and be confident navigating your way around in no time.

Experience

You’ll have a minimum of 3 years’ experience working in a customer service role with experience managing warranty claims highly advantageous.
Exceptional written communication skills required.
Experience using an eCommerce or web platform, updating websites or similar.
Experience using web-based customer service platforms (such as Help Scout, Zen Desk or similar) advantageous.
Experience working in operations, logistics or spare parts management also advantageous.

About us:

Babybee Prams are a young eCommerce business, disrupting the pram industry in Australia. Only 5 years young, we’re experiencing rapid growth and set to expand into international markets and new product categories in 2020. We’re a lean team of high performing individuals who thrive on hard work and celebrating the success that our efforts bring!

What we offer:

Role specifics

Permanent, full-time position
The role is based on-site at our Yarraville head office. Close to Yarraville station.
Salary and job description negotiable for the right candidate.

Please note: we have an office Labradoodle so you will need to be happy with giving the occasional pat or having him sleep next to your desk!

Apply Now