Returns made easy

We offer free returns on all prams returned in new condition and packaging within 9 months of purchase!

Here's how it works:

1. Set up & test

Carefully set-up your pram from the comfort of your loungeroom (inside testing only).

2. Not for you?

Fill in our form and we will send you a re-boxing video & free return shipping label.

3. Return it

Repack your pram in its original condition and packaging (along with any unopened accessories) & send it back.

4. Full refund

We’ll cover the return shipping cost and refund you for the full cost of your pram.

Read Our Full Returns Terms & Conditions

Note: Returns are processed fortnightly. Refund will be for the original purchase price of the pram and any accompanying accessories. Original shipping payment will not be refunded.

*Please make sure your pram and any accessories are returned in original condition.

'Original condition' means no signs of use or damage and the product has been re-packed how it arrived (i.e.: with all protective packaging to ensure no damage during transport).

Understandably the box may incur some incidental damage during transport and when removing the tape, all we ask is that you take the best care you can when unpacking and re-boxing your pram

Prams and accessories that are not deemed to be in original condition cannot be accepted for a full return.

If there is any damage to your pram when you have received it, please ensure you report this to us before sending it back.

Accessories/Spare Parts 

Accessories/Spare Parts purchased in the same transaction as a pram can be returned with the pram provided they are also in original condition*. This policy otherwise excludes accessories/spare parts purchased in a separate transaction.

Loss of returned items

Once the printed label is scanned at the Post Office, we take responsibility for any product lost in transit.

Other exclusions

This policy excludes returns for a different colour, different model or returns to take advantage of a variation in price.

The change of mind return policy can only be used once due to the high cost of shipping.

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